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Support >> Delivery Problems
Your Order Hasn't Arrived
If you have already received shipping confirmation from us and your order has not arrived within the specified time, please contact your local Australia Post post office and advise you are expecting an Australia Post eParcel.
You Received Incorrect, Damaged or Missing Items
We take a lot of care to ensure your toys arrive safely and on time. If you do experience any problems, read our Complete Satisfaction Guarantee for information about how our Customer Service Team can help you. Please do not attempt to return items without first obtaining a Return Authorisation Number (RAN) from us.
